Knowledgebase
How do I move the IXXO Cart License?
Posted by Nick Costa on 30 December 2016 01:51 AM

Moving IXXO Cart

When you move your IXXO CART system, if the domain, IP or directory you use it in is changing then you will need to have your license updated. How this is done depends upon the license you have. There are 2 different scenarios as below.

  1. You purchased your license directly from us

If this is the case then you are able to reissue your license from our client area @ http://ixxocart.com/members without any manual intervention from us. Just login, go to Services > My Licenses, select your license key and click Reissue under the Management Actions tab - then visit your IXXO Cart installation in the new location and it will save the new valid access details for it

  1. You obtain your license from a reseller

If this is the case then you won't be able to reissue your license from our client area because the domain and IP are not allowed to change. Please contact the reseller to have them update the license for use at the new location.

Moving IXXO Cart is straight forward:

  • Take a backup of your database following the instructions,
  • Make sure the new server meets the system requirements,
  • Transfer the files across to the new server,
  • Restore the database via phpmyadmin on the new server and make any changes to the database settings in engine_config.php.
  • You'll then need to re-issue your license as described above.
  • Login to your IXXO Cart admin and update the system URLS in Global System Settings > Global Site Settings.

Changing the License Key IXXO Cart uses

To change the license key your IXXO Cart system uses, login to the admin area and go to Help > Change License Key. You can then enter your new license key there along with your admin login details to verify the change. If you are getting a license invalid error so that you are unable to login then there is also a link to the change license page from the license error page.

Is licensing dependent on ixxocart.com being online?

No. IXXO CART uses a local key licensing system with periodic remote verification checks. What this means is that once every 15 days, your IXXO CART system will contact our server to ensure it is being run in the correct location and that the license is still valid. Your IXXO CART system being online is not dependent on our server being online during the time the local key is valid.

Should our licensing server be down on the day your next verification check is due then the system will allow up to 5 days for a connection to be made. If after this time, the system is still unable to verify your license with our licensing server then your IXXO CART Admin Area will become inactive until it can contact our server again.

Your IXXO CART Client Area (frontend) will always remain online even if you have an invalid or expired license to ensure your clients access is not interrupted.

Common Errors

No Connection Error

A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the IXXO licensing server. This is commonly a CURL or DNS resolution problem. These are essential items in the use of IXXO Cart and is something your server admin will need to investigate and correct.

  • CURL - CURL is an extremely important part of IXXO Cart and is needed for a number of the operations performed such as server connections etc.
  • DNS - DNS is a vital part of internet functionality in order to be able to resolve hostnames of servers, domain name lookups, and licensing. Ensure your DNS resolve ixxocart.com to the correct IP address.

License Invalid

A License Invalid error on the admin login page can be caused by one of the following changes:

  • The license key has been entered incorrectly

Please ensure the full key is entered, this includes the prefix eg. "ICMVWP-", "ICMVSA-"

  • The domain being used to access your install has changed
  • The IP address your install is located on has changed
  • The directory you are using has changed

Following any changes to the location of your IXXO Cart installation, the license must be updated accordingly. Please refer to Moving IXXO Cart above for instructions on doing so.

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